Help Desk Technician (Millington, TN) with Security Clearance

Position Summary

Will provide specialized system and policy support for the Navy's Career Waypoints (C-WAY) application. Working as part of the system operations team, the help desk will handle inquiries, manage privileged system access, and resolve operational discrepancies for end users. Duty will be:

• Deliver Tier 1/2 help desk and user account administration services for the C-WAY suite.
• Respond to phone inquiries at the C-WAY Help Desk and monitor the group mailbox.
• Respond to user trouble calls and emails regarding account resets, technical issues, and general system training, monitoring help desk logs continuously.
• Resolve technical issues regarding browser compatibility, CAC login, and BOL integration.
• Process and validate DD Form 2875 (SAAR) requests for new user access.
• Enforce strict validation protocols to ensure forms are unaltered, digitally signed, and properly endorsed by supervisor and security manager.
• Guide CCCs through C-WAY application timelines • Provide policy troubleshooting for PACT Sailor designations, rating conversions, Targeted Reentry Program (TRP), and Selected Reserve (SELRES) transitions.
• Document, categorize, and escalate software bugs to Tier 3 database administrators or BUPERS-313 system owners.
• Coordinate with the MyNavy Career Center (MNCC) and NSIPS Help Desk on cross-platform data errors.
• Ability to communicate administrative and policy-driven instructions clearly and professionally to military personnel of all ranks.

Help Desk Experience: Demonstrated experience working in an IT or system administration help desk environment using the Salesforce ticketing system. • 3+ years of technical help desk or personnel administration support experience. • Familiarity with Navy Enlisted Career Administration and force management policies (e.g., MILPERSMAN 1160-140) – Preferred • Experience utilizing or supporting Navy personnel systems (C-WAY, NSIPS, CIMS, or MyNavy Assignment). – Preferred