Vice President, Client Implementations Manager

We’re seeking a future team member for the role of Vice President, Client Implementations Manager to join our Client Activation Team. This role will be located in Lake Mary, FL.

In this role, you will make an impact in the following ways: 

• Responsible for project/program management of complex projects and programs for new business. 

• Collaborates with internal Key Partners and clients to facilitate the conversion of new client’s assets, processes, and procedures from current custodian(s) to BNY.

• Deploys full program governance with standard artifacts to track project plan assignments. 

• Coordinates the planning, scheduling, reporting, and issue / risk tracking, escalates project/program risks to management and works with internal and external stakeholders to meet target onboarding/conversion timelines.

• Lead Client Conversion and Change improvement initiatives.

• Provides leadership and recommendations for overall success of complex onboardings/conversions to ensure the highest quality of project delivery and client satisfaction

• Collaborates with firm-wide resources (Operations, Product, Technology, Legal, etc.) to ensure client onboarding/conversion needs are being addressed and ensures alignment across teams

• Proactively manages client expectations by evaluating scope creep, material project changes, and customized operating models

To be successful in this role, we’re seeking the following: 

• Bachelor’s degree or the equivalent 

• 5 -10+ years of total work experience preferred

• Project Management Certification is strongly preferred

• Experience in client-facing and/or project management roles is strongly recommended