IT Support Specialist

Our client, a leading biotechnology company, is urgently looking for an IT Support Specialist to join their team in Marlborough, Massachusetts!

***This role is beginning as a 12-month contract, paid weekly with potential to extend/convert. Candidates must be able to come onsite in Marlborough, MA***

Responsibilities

• The IT Support Tier 1/2 employee responds to and resolves customer tickets that include questions, requests for services and technical troubleshooting.
• Work as part of a team of skilled professionals that together deliver an excellent customer experience.
• Identify and resolve technical issues. Be willing to investigate, learn, and ask questions
• Provides on-site support to end-users on a variety of issues.
• Managing and troubleshooting Windows OS / Server environments
• Managing, troubleshooting, and deploying printers
• Identifying and troubleshooting networking issues
• Using ticketing software and IT support tools

Qualifications

• Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
• Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
• Ability to analyze and assess customers' service request and provide prompt technical solutions.
• Knowledge in firewalls and networking (Switches/Routers) - will have access to get additional support if needed
• Good working knowledge in Microsoft Office 365, Microsoft Exchange, Azure AD and SSO
• Customer service skills and trouble-shooting skills.
• Need experience with all equipment attached to the desktop; printers; some experience with switches and routers - can call for additional support
• Printers - Xerox
• Microsoft Suite; initial troubleshooting and can escalate.
• MAC support - would be a plus

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.