Technology

IT Support Technician

Lumen Solutions Group Inc.New York, NY🇺🇸United StatesPosted 20 Jul 2026

Why This Role Stands Out

This on-site IT Support Technician role at Lumen Solutions Group Inc. offers a fantastic opportunity to deepen your technical expertise in a dynamic testing center environment. You'll thrive here if you excel at troubleshooting and possess strong skills in Windows, macOS, Active Directory, and networking, contributing directly to critical operations. Apply now to grow your career with a reputable technology consulting firm!

Quick Overview

Work Type

On Site

Level

Mid Senior

Job Description

Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.

Role: IT Support Technician
Location: Brooklyn, NY (5 Days Onsite)
Job Type: Contract

Job Summary:
We are seeking a skilled IT Support Technician to provide dedicated onsite technical support for a high-volume testing center in Brooklyn, NY. This role is ideal for candidates with strong desktop support experience, excellent troubleshooting skills, and hands-on expertise with Windows, macOS, Active Directory, and networking.

Key Responsibilities

Provide onsite support for desktops, laptops, printers, and peripheral devices.
Install, configure, maintain, and troubleshoot Microsoft Windows and Apple macOS systems.
Resolve hardware, software, and network connectivity issues.
Support Microsoft 365, Active Directory, device provisioning (Autopilot), and user account management.
Configure and deploy desktops, laptops, handheld devices, and printers.
Document technical issues, maintain support records, and ensure minimal system downtime.
Support additional Client’s locations when required.

Required Qualifications

4–6 years of Desktop/IT Support experience.
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and PC Hardware.
Hands-on experience with Networking (TCP/IP, Ethernet).
Excellent troubleshooting, customer service, and communication skills.
Ability to work independently in a fast-paced onsite environment.

Preferred Qualifications

Experience with Apple macOS and Oracle client applications.
Device provisioning using Windows Autopilot.
A+ and/or Network+ Certification.
Knowledge of CAD software is a plus.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

Skills

Oracle

TCP/IP

Active Directory