Network Knowledge Management Quality Assurance Analyst

Network Knowledge Management Quality Assurance Analyst | Springfield, VA, United States | Hybrid We're hiring on behalf of a highly respected government contractor known for its commitment to national security missions and a culture of integrity. This organization is dedicated to innovation and fosters an environment of trust, valuing the unique contributions of its team members. They are looking for a skilled professional to enhance their IT service management capabilities. The Role • Develop, implement, and maintain ITIL-based knowledge management processes for network operations. • Define and enforce quality standards for network knowledge articles and documentation. • Monitor, manage, and maintain knowledge articles within ServiceNow. • Conduct regular audits of the knowledge management system for compliance. • Collaborate with network teams to capture, validate, and organize knowledge effectively. • Analyze knowledge usage, identify gaps, and propose improvement opportunities. What You'll Need • Bachelor's degree in a relevant field or equivalent work experience. • 5+ years of related IT work experience. • Strong understanding of Service Management workflows and ITSM processes. • ITIL V3 or 4 certification and training. • Experience using ServiceNow. • Proficiency in data analysis and problem-solving. • Ability to obtain and maintain a TS/SCI with Polygraph clearance. What's On Offer • A culture that prioritizes integrity, innovation, and a higher purpose. • An environment of trust with opportunities for autonomy. • Access to robust learning resources for professional development. • Competitive compensation and benefits package. Apply via Haystack today!