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Full timeOperations & Project Management

Network Support Team Lead - (Wi-Fi, LAN/WAN) - London

AdeccoLondon🇬🇧United Kingdom

Why this role stands out

This hands-on leadership role offers a competitive salary and the opportunity to mentor a skilled team while driving service excellence in a reputable company. If you excel in Wi-Fi and LAN/WAN support and are passionate about developing both technical skills and team performance, this is an excellent opportunity to make a significant impact. Apply now to lead and grow within this dynamic environment!

Quick overview

Salary£45k - £55k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationLondon, United Kingdom
Continuous Improvement

Job description

Network Support Team Lead - (Wi-Fi, LAN/WAN) - London

Location: Central London (Office based 5 days a week)
Salary: 50,000 - 55,000

Hands on position in which you will lead the Network & IT Support Team

As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers

You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function.

Essential Skills - Networking & Wi-Fi

  • Enterprise Wi-Fi troubleshooting and support
  • LAN/WAN
  • TCP/IP, DNS, DHCP, VLANs and VPNs
  • Switches, routers, firewalls and wireless access points

Team Leadership

  • Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.
  • Manage resource planning, staff rotas and workload allocation.
  • Assist with recruitment, onboarding and training initiatives.
  • Create a positive, collaborative and customer-focused team culture.
  • Conduct regular performance reviews and coaching sessions.

Service Desk Management

  • Oversee daily Service Desk operations.
  • Ensure tickets are managed effectively and within SLA targets.
  • Monitor queues, workloads and escalation paths.
  • Coordinate responses to high-priority incidents.
  • Maintain excellent documentation and ticket quality standards.

Customer Service & Escalations

  • Act as the senior escalation point for customers and engineers.
  • Resolve complex technical and service-related issues.
  • Drive high levels of customer satisfaction.
  • Communicate effectively during incidents, outages and service-impacting events.
  • Identify recurring issues and implement preventative measures.

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