Quick Overview
Seniority
Mid Senior
Work mode
On Site
Location
Spartanburg, SC, United States
Posted
21 hours ago
Job Description
Location & Work Arrangement:
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Location: Spartanburg, SC
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Work Arrangement: 100% Onsite (with light local travel throughout Spartanburg County)
Role Overview
Join an enterprise IT team to lead discovery and analysis for a critical Cybersecurity Program & Documentation Recovery initiative. You will extract institutional knowledge, map complex IT processes, and eliminate single points of operational failure.
Core Responsibilities
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Lead discovery sessions and workshops with technical SMEs (infrastructure, security, applications).
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Map current-state workflows, dependencies, and handoffs using Microsoft Visio.
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Build structured inputs for technical writers, SOPs, runbooks, and disaster recovery plans.
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Identify documentation gaps, operational risks, and process bottlenecks.
Key Required Skills & Qualifications
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10+ Years Experience: Proven business analysis track record in complex IT environments.
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Elicitation & Facilitation: Expertise in extracting complex technical knowledge from SMEs.
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Visio & M365 Mastery: Advanced workflow mapping in MS Visio and deep proficiency in SharePoint, Teams, and Excel.
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Work Portfolio (Mandatory): Candidates must provide sanitized deliverables (process maps, workflow diagrams, requirements docs, or matrices).
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Education: Bachelor’s degree in IT/Business or equivalent hands-on experience.
Bonus Qualifications
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Experience with disaster recovery, IT operational maturity, or knowledge management.
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Familiarity with ITIL, NIST, or CIS frameworks.
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Government or highly regulated industry experience.
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Industry certifications: CBAP, PMI-PBA, PMP, or ITIL Foundation.
Interview Process
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Portfolio & Resume Review: Technical screening of sanitized deliverables and prior work.
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Panel Interview: Single-round interview with IT Leadership and Subject-Matter Experts.
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