Home Medical Equipment (DME) Business Development & Operations Coordinator

Job Description Job Description About the Role A Hug Away Medical Supplies, Inc. is seeking an experienced Home/Durable Medical Equipment (DME) Business Development & Operations Coordinator to support the growth of our expanding medical supply operation.
This position is ideal for a candidate with DME experience who enjoys building relationships, developing referral partnerships, managing retail operations, and supporting the day-to-day success of a medical equipment business.
The successful candidate will work closely with leadership to strengthen referral networks, enhance customer service, expand retail sales, and ensure smooth DME operations.
Core Responsibilities: Business Development & Referral Growth:

• Develop and maintain relationships with physician offices, clinics, hospitals, rehabilitation facilities, home health agencies, hospice agencies, assisted living facilities, and community partners.
• Conduct outreach activities to increase referrals and expand market presence.
• Identify new business opportunities and support strategic growth initiatives.
• Represent the company at networking events, health fairs, and community outreach programs.

Retail Store Operations:

• Assist with the day-to-day operations of the medical supply showroom and retail store.
• Educate customers on available medical equipment and supplies.
• Support merchandising, product displays, and retail promotions.
• Ensure a positive customer experience through excellent service and product knowledge.

DME Coordination & Inventory Management:

• Coordinate DME orders from intake through delivery.
• Maintain inventory levels, conduct audits, and monitor product availability.
• Work with vendors and suppliers to ensure timely ordering and replenishment.
• Assist with equipment tracking, maintenance schedules, and quality control.

Customer Service & Relationship Management:

• Serve as a primary point of contact for patients, caregivers, referral sources, and community partners.
• Address customer concerns and ensure timely resolution of issues.
• Conduct follow-up calls to maintain customer satisfaction and encourage repeat business.

Operations & Administrative Support:

• Maintain accurate records and operational documentation.
• Assist leadership with reporting, inventory analysis, and operational improvement initiatives.
• Support vendor relationships, purchasing activities, and special projects.

Preferred Qualifications:

• 2+ years of Home Medical Equipment (HME) or Durable Medical Equipment (DME) experience.
• Experience working in a DME retail store, medical supply company, healthcare sales, or business development environment.
• Strong relationship-building and customer service skills.
• Experience with inventory management and vendor coordination.
• Familiarity with Brightree is preferred but not required.
• Self-motivated, organized, and capable of working independently.
• Comfortable engaging with referral sources and community partners.

Compensation & Benefits:

• Competitive hourly pay ($20-$25/hr) plus commission.
• Paid Time Off (PTO) after 90 days.
• Dental, Vision, and Life Insurance.
• Performance-Based Bonus Opportunities.
• Professional Growth and Advancement Opportunities.
• Supportive, Mission-Driven, Women-Owned Organization.