ServiceNow Administrator/Developer

About the Branch

The Digital Services Branch manages the operation of ICT systems supporting the SDO-ERP and PEMS platform, which collectively provide corporate services to client agencies and parliamentarians. Responsibilities include the development, maintenance and support of these ICT systems, Robotic Process Automation (RPA) and Service Management capability. The role is located within the Service Optimisation Section, a fast paced multidisciplinary team that designs, develops and delivers digital solutions using the ServiceNow Platform for the SDO Portal and Blue Prism for RPA. The section is responsible for the administration and ongoing management of these platforms to deliver professional, user focused services for around 14,000 employees across the department and shared service agencies. This includes managing the ongoing sustainment, enhancement, scalability, compliance and alignment for realising departmental digital policy objectives and the broader whole of government digital standards.

About the Opportunity

As a ServiceNow Administrator/Developer, you will support the design, development and ongoing operation of the Service Delivery Office's ServiceNow Protected Platform. You will deliver secure, high quality solutions, drive continuous platform improvement and ensure ServiceNow capabilities align with evolving business needs.

Eligibility Advice & Candidate Notes

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
• Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold, the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
• We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.

Contact Information

• For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
• We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via or call between 8:30am - 5:00pm AEST Monday to Friday.
• For questions relating to the online lodgement of your application, please email the Recruitment team via or call between 8:30am - 5:00pm AEST Monday to Friday.