Service Desk Analyst

Every role at GrainCorp helps deliver high-quality service to our customers and communities. In this role, you'll contribute by:

Providing Level 1/2 technical support to over 2,500 internal users and contractors, ensuring smooth IT operations and enabling business functions.

About the role:

• Respond to and resolve IT incidents and service requests via phone, email, and ticketing system.
• Maintain accurate documentation and ensure SLA compliance.
• Troubleshoot remotely using tools like Remote Desktop.
• Support Microsoft environments including Windows, Office365, Teams, Active Directory, Exchange Online.
• Participate in system maintenance and access provisioning.
• Communicate technical information clearly to non-technical users.
• Contribute to service desk process improvements and project delivery.

About your experience:

• At least 4+ years in a similar Service Desk role.
• Strong experience with Azure or Entra, Active Directory, and Exchange.
• System administration skills (e.g. Intune configuration) are a plus.
• Clear communication and a collaborative mindset.

What we offer:

• Hybrid work and flexible leave options
• Health & wellbeing support including birthday leave
• We're proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career.