Technical Support Analyst

Description
Our client is seeking an IT Manufacturing Support Specialist to support end users and technology systems at its Anoka facility. This individual will serve as a key member of the IT support team, providing technical troubleshooting, device management, and infrastructure support in a manufacturing environment.
Responsibilities

• Provide onsite and remote technical support for end users in a manufacturing environment.
• Troubleshoot and resolve hardware, software, operating system, mobile device, and networking issues.
• Diagnose and resolve issues related to Windows 10/11, Microsoft 365, iOS devices, and enterprise applications.
• Manage incidents and service requests through successful resolution while meeting service level agreements (SLAs).
• Escalate complex technical issues to senior team members as needed.
• Support device deployment, imaging, and provisioning activities, including PXE boot and SCCM processes.
• Assist with network equipment deployments, infrastructure changes, and connectivity troubleshooting.
• Maintain accurate documentation of support activities, resolutions, and IT asset inventory.
• Create and update knowledge base documentation to improve support efficiency.
• Collaborate with IT leadership and peers to support operational and project-based initiatives.
• Participate in an on-call rotation and provide after-hours support when necessary.

Schedule: Onsite | Monday-Thursday, 6:00 AM-4:30 PM
Training: Approximately two weeks, Monday-Friday, 8:00 AM-4:30 PM
Interested candidates should contact Sally Lander at or submit resumes to sally.lander@roberthalf(.com).
Requirements

• 3+ years of IT support experience in a large enterprise environment.
• Experience supporting Windows 10/11, Microsoft 365, and iOS devices.
• Hands-on experience with Active Directory, Azure AD/Entra ID, SCCM, and endpoint management tools.
• Experience with desktop imaging, device deployment, and PXE boot processes.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and general networking concepts.
• Experience supporting network infrastructure deployments and changes.
• Strong troubleshooting and problem-solving skills with the ability to independently resolve technical issues.
• Experience working within a ticketing system environment; Freshservice experience is a plus.
• Strong customer service, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Ability to maintain accurate IT asset records and documentation.
• Ability to meet the physical requirements of an onsite support role.

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