IT Technical Support (L2)

*Local candidates to Massachusetts ONLY*

**Not open to third party candidates**

Title: Level 2 Technical Support

Employment Type: Full Time Permanent

Location: First 2 weeks onboarding training (M-F) in Marlborough, MA. Then transition hybrid up to 5 days a week onsite in Boston area (more likely 2-3 days onsite/remote) 

Schedule: Mon - Fri, core business hrs. No on-call rotation or off hours work

Skill Level: Entry to Mid-Level (1-4+ yrs) 

Description: This is an excellent opportunity for a hands-on Level 2 Technical Support professional who enjoys solving complex technical issues, taking ownership of escalations, and working with modern enterprise technologies. You’ll join a collaborative, growing IT support team, troubleshooting Windows environments, hardware, software, and network connectivity issues while supporting technologies including Active Directory, Microsoft Intune, SSO, and PowerShell. 

Required Skills:

• Piror experience with L2/Tier II escalation support requests 
• Active Directory and Windows environment support
• Hands-on Microsoft Intune experience
• Experience supporting Single-Sign On and Authentication issues
• PowerShell or Scripting knowledge
• Basic Networking knowledge including (DNS, DHCP, VPN, IP, and Wi-Fi)
• Certifications (CompTIA A+ or Network+) OR Bachelors Degree in IT, Computer Science, Networking OR relevant