AI Lead Platform Engineer (IT)

Job#: 3059358
Job Description:
AI Lead Platform Engineer
Location: Chicago, Illinois (Hybrid)
Role Overview
An established financial services institution is seeking a senior technical leader to assume operational ownership of the enterprise Generative AI platform. The selected professional will drive the operational reliability, productionization, optimization, and continuous improvement of high-priority AI/ML infrastructure. This role involves leading advanced platform support, cloud infrastructure operations, application onboarding, DevOps automation, performance engineering, and incident resolution across technical and business divisions.
Key Responsibilities

• Lead the deployment, management, and optimization of Generative AI platform resources across non-production and production environments.
• Own Level 3 investigation and resolution of complex platform, application, infrastructure, access, deployment, integration, and performance issues.
• Develop and mature repeatable platform onboarding processes for enterprise applications, including readiness, access, infrastructure, and integration dependencies.
• Establish continuous monitoring, logging, performance testing, capacity analysis, and proactive issue identification for deployed infrastructure.
• Analyze platform and application logs, identify root causes, and direct corrective and preventive actions through closure.
• Lead support for DevOps pipelines, automated infrastructure provisioning, release activities, configuration, patching, and maintenance.
• Create and maintain technical standards, runbooks, playbooks, troubleshooting guides, onboarding procedures, and operational knowledge bases.
• Identify and implement opportunities to strengthen platform resilience, reduce production incidents, decrease manual effort, and increase automation.
• Provide technical direction and escalation support to Level 1 and Level 2 Operations Support Engineers.

Required Qualifications
Education: Bachelor's degree in Computer Science, Data Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
Experience: Advanced experience supporting enterprise AI/ML, Generative AI, cloud, platform engineering, or production application environments, including leading complex troubleshooting, root cause analysis, and service restoration.
Technical Skills: Hands-on experience with Microsoft Azure cloud services, application hosting, monitoring, logging, and production support practices. Proven proficiency with Azure DevOps, CI/CD pipelines, automated infrastructure provisioning, and enterprise service-management tooling such as ServiceNow.
Preferred Qualifications

• Experience with Generative AI platforms, LLMOps, MLOps, model-serving environments, or shared enterprise AI services.
• Experience onboarding enterprise applications or technology line applications to a common platform.
• Knowledge of Infrastructure as Code, cloud-native architecture, observability, resiliency, and performance engineering.
• Experience guiding distributed onsite and offshore support resources.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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