ServiceNow Platform Engineer

Description
We are looking for an experienced ServiceNow Platform Engineer to support and strengthen enterprise platform operations in Texas. This role focuses on improving stability, scalability, and overall system performance while partnering with architecture, cybersecurity, infrastructure, and support teams. The ideal candidate brings strong engineering judgment, hands-on platform expertise, and a continuous improvement mindset to deliver reliable, high-performing ServiceNow solutions.

Responsibilities

Monitor platform behavior, investigate recurring issues, and implement corrective actions that improve availability, efficiency, and long-term reliability. Define operational standards, establish service health metrics, and use capacity insights to guide performance planning and infrastructure optimization. Work closely with architecture, cybersecurity, infrastructure, and other technical teams to ensure the ServiceNow environment aligns with enterprise expectations and technical standards.

Lead complex incident investigation and advanced troubleshooting efforts, including escalated platform issues, while coordinating with vendor support when deeper technical resolution is required. Improve support procedures, technical documentation, and recovery practices to reduce downtime and strengthen operational readiness. Direct platform upgrades, release coordination, backup planning, and recovery testing to maintain service continuity and support new feature adoption.

Review utilization and performance trends, prepare actionable findings, and drive enhancements that improve system health over time. Assess emerging ServiceNow capabilities and oversee the design and configuration of scalable, resilient solutions that follow established engineering best practices. Build and maintain knowledge resources such as troubleshooting materials, configuration guidance, and technical standards while mentoring entry-level engineers and encouraging cross-team learning.

Requirements
Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience. At least 5 years of relevant experience in a senior engineering capacity supporting enterprise platforms. Hands-on experience with ServiceNow platform design, development, integration, and ongoing production support. Strong working knowledge of ServiceNow ITSM and related platform capabilities, with familiarity across multiple modules, discovery features, and newer AI-driven functionality.

Understanding of Agile delivery methods, release management practices, and full software development lifecycle concepts. Technical background that may include JavaScript, React.js, C#, .NET, ASP.NET, or comparable application development technologies. Demonstrated ability to collaborate with external providers, internal IT teams, and business stakeholders to deliver effective technical solutions. ServiceNow certifications are preferred and considered a strong advantage. Technology Doesn't Change the World, People Do.

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