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Amazon Connect Lead

The Avian Consulting LLCAtlanta, GA🇺🇸United StatesPosted 31 Jul 2026

Quick Overview

Work Type

On Site

Level

Mid Senior

Job Description

Job Title: Amazon Connect Lead

Location : Atlanta, GA (Onsite )

Contract

Job Description:

Primary Technical Skill

Contact Center Technical Lead Experience 8 years

Role Overview

Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
Oversee overall implementation development support operations enhancements and system updates
Act as primary escalation point for incidents
Identify process gaps and implement improvements
Lead and mentor Junior engineers
Maintain relationships with internal and external stakeholders

Skills Required

Deep handson experience with Amazon Connect
Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
Strong troubleshooting skills in WebRTC and voice issues
Strong leadership and communication skills

Good to have skills

Strong Hands-on programming experience in

Nodejs preferred for Lambda functions and API integrations
Python for Lambdas automation scripts and backend logic

Experience with CloudWatch Connect Metrics CICD pipelines
Implement end-to-end CICD pipelines for

Lambdas
Contact Flows
Amazon Lex
Configuration JSON

Ensure automated builds packaging deployments and rollback mechanisms
Experience integrating with Salesforce Service Cloud Voice
Good documentation and process improvement capability

Skills

DynamoDB

API Gateway

AWS

Salesforce

Salesforce Service Cloud

Process Improvement

Python

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