Business Support Analyst

Primary Skillset(s) / Experience Needed

Position Summary: The Business Support Analyst provides operational and analytical support to the Technology organization by managing business processes, analyzing data, coordinating work requests, and ensuring timely completion of operational activities. This role supports day-to-day operations through accurate data management, ticket coordination, and administrative support.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while working independently.

Key Responsibilities

·         Analyze, organize, and maintain business data using Microsoft Excel.

·         Submit, monitor, and manage tickets through the organization''s ticket management system.

·         Track ticket progress, proactively follow up, and ensure timely completion of all assigned work requests.

·         Coordinate with technology teams and business partners to resolve operational issues and obtain required information.

·         Maintain accurate documentation of requests, status updates, and completed work.

·         Perform data validation and quality assurance to ensure accuracy and completeness.

·         Assist with documenting standard operating procedures and operational workflows.

·         Support project activities through task coordination and administrative support.

·         Prioritize competing assignments while meeting deadlines and service expectations.

·         Perform additional operational, analytical, and administrative duties as assigned.

·         Secondary Skillset(s) / Experience Needed

Required Qualifications

·         Advanced proficiency in Microsoft Excel, including formulas, PivotTables, lookups (VLOOKUP/XLOOKUP), filtering, sorting, and data analysis.

·         Strong analytical and problem-solving skills.

·         Excellent organizational and time management skills with strong attention to detail.

·         Ability to manage multiple priorities and consistently follow tasks through to completion.

·         Strong written and verbal communication skills.

·         Ability to work independently while collaborating effectively with technical and business teams.

·         Experience using ticketing or work management systems (e.g., Jira, ServiceNow, Azure DevOps, Zendesk, or similar) is preferred.

·         Experience with SQL and writing SQL queries is a plus, but not required

Successful candidates will:

·         Maintain accurate and organized operational data.

·         Ensure assigned tickets and work requests are actively managed through completion.

·         Communicate proactively regarding the status of assigned work.

·         Demonstrate ownership, accountability, and strong follow-through.

Provide dependable operational support to the Technology organization