Full timeCustomer Service

GSA - Front Office

AccorHotelHyderabad, TS🇮🇳India

Why this role stands out

Accelerate your career in hospitality with Accor, a global leader that provides you with a supportive environment to learn, grow, and define your own professional journey. This role is perfect for a guest-focused individual who thrives in a vibrant team culture and is eager to develop top-tier service skills within a world-renowned brand. Apply today to start writing your unique story and explore the limitless possibilities waiting for you at Accor.

Quick overview

SeniorityJunior

Employment typeFull Time

Work modeOn Site

LocationHyderabad, TS, India

Job description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Assist guests with check in and checkout, as well as other cashiering duties
Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Liaise closely with other relevant departments to ensure that guests requests and needs are met
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times

Degree or Diploma in Hotel Management or Hospitality.

1-2 Years of Experience