Director, Network & Infrastructure

Director, Network & Infrastructure

Summary:

The Director, Network & Infrastructure is responsible for managing and expanding operational activities associated with the University's network, servers & telecommunications infrastructure. The scope of the supported infrastructure includes over 160 servers both physical and virtual, a wired and wireless network in excess of 15,000 endpoints across four campuses and in over 60 buildings, 100+ terabytes of SAN storage and a VOIP telephone system with more than 1400 phone lines, voicemail and unified communications. The Manager, Network & Infrastructure together with the CIO jointly share responsibility for IT data security and privacy concerns.

Department: Information Technology

Education/Experience:

Bachelor's degree in IT or a related field plus three years of experience in people and project management in addition to ten+ years of hands on experience with network infrastructure or equivalent combination of education and experience. Industry certifications in a relevant field is a plus. The manager's position is hands-on and the manager is expected to be able to perform the duties of any member of the network and infrastructure team

Valid driver's license with good driving record; must be insurable.

Knowledge/Skills/Ability:

- Able to work well under aggressive deadlines.

- Thorough knowledge of data communications and network technologies and server hardware, storage systems and operating systems

- Excellent project management skills; ability to organize and prioritize multiple complex projects.

- Sound judgment, integrity, and commitment to the mission, vision, and values of Stevenson University.

- Excellent communication skills; both written and oral with technical and non-technical colleagues and clients.

- Excellent team-building skills with technical and non-technical colleagues and clients; excellent supervisory skills.

- Experience with formal change management control.

- Experience with requirements development and RFP processes, vendor evaluation and relationships management desirable.

- Experience with Aruba, Nortel, Cisco, MS Server and IP Telephony products desirable preferred.

- A practical level of experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SMTP, etc.

- Ability to take direction from others, as well as work independently with limited direct supervision.

- Dependability, flexibility and willingness to adhere to non-standard work schedule mandatory. This position is a 247365 support position which includes rotating on call support responsibilities.

- Experience with performance monitoring and analysis on large networks.

- Experience using tools associated with packet sniffing and packet shaping.

- Experience and/or knowledge of network security principles

- Ability to carry cell phone at all times and respond to calls from CIO.

- Must be fluent in English verbal and written.

- Ability to work evenings and weekends as needed.

- Ability to travel between campuses.

Physical Requirements:

Medium work: Exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Activity includes keyboarding, standing and/or sitting, walking, lifting, climbing, stooping, kneeling, crouching, crawling, reaching, talking and hearing. Close visual acuity to perform an activity such as viewing a computer terminal and reading printed materials. Subject to both environmental conditions; activities occur inside and outside.

Essential Functions:

- Manage Network and infrastructure staff.

- Responsible for the operation of three full function data centers.

- Responsible for hiring and performance evaluations of the staff within the network and infrastructure team.

- Proactively develop strategies that enable prompt resolutions to issues regarding IT data security and privacy.

- Install, configure, support and troubleshoot routers, firewalls and switches and all infrastructure components.

- Monitor the health of the network infrastructure. Report and resolve any issues.

- Identify, research, and propose new technologies, services, and/or products to enhance the functionality, and/or cost effectiveness of the college's network and telecommunications infrastructure.

- Maintain and improve the college's network and enterprise systems in order to provide maximum performance and reliability.

- Collaborate with OIT senior level staff on projects and division-wide initiatives.

- Revise and/or develop college OIT policies and procedures, including but not limited to policies pertaining to network technologies, enterprise systems, technology support and network security.

- Ensure timely resolution of service incidents and completion of client service requests.

- Manage operational area projects including completion of standard project plan documentation, development and management of project schedule and resources, and regular project status reporting on schedule, budget, and expected results.

- Ensure thorough research, development, and communication regarding the introduction of new equipment, software or services, in order to minimize the introduction of failure and vulnerabilities into the college's technical environment.

- Lead staff in adapting to new equipment, software, services, policies and procedures.

- Build a positive team environment in which roles and responsibilities are clearly defined aligned with industry best practices.

- Ensure appropriate training/staff development.

- Develop a client service-oriented, efficient staff team.

- Evaluate and performance appraise, mentor and guide Network and Enterprise staff.

Reports To: CIO

Work Location: Owings Mills

Position Category: Staff

Position Type: Full-Time

Months/Year: 12

Hrs/Week: 40

FLSA: Exempt

Hiring Salary Range: Anticipated to be $90,000 to $102,000

Close Date:

Open Until Filled: No

To be considered for this position please visit our web site and apply on line at the following link:

EOE/AA Employer of Minorities/Females/Veterans/Disability

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