NCR Aloha POS Support Specialist (L2 Support Engineer)

Role- NCR Aloha POS Support Specialist (L2 Support Engineer)
Location- Westlake, Ohio

Role Summary
The NCR Aloha POS Support Specialist is responsible for providing Level 2 technical support for NCR Aloha Point of Sale (POS) solutions across Quick Service Restaurants (QSR), Full-Service Restaurants (FSR), and retail locations. The individual will ensure business continuity by maintaining POS availability, resolving incidents, supporting restaurant technology platforms, and coordinating with vendors and stakeholders.
Key Responsibilities
POS Application Support

• Support NCR Aloha POS software, terminals, and restaurant technology platforms.
• Troubleshoot order processing, pricing, promotions, discounts, and transaction failures.
• Support End-of-Day (EOD) processing and sales reporting issues.
• Resolve menu configuration, item availability, and store setup issues.

Restaurant Technology Support

• Support BOH (Back of House), KDS (Kitchen Display Systems), kiosks, payment devices, and peripheral equipment.
• Diagnose interface issues between Aloha POS and payment processors.
• Monitor restaurant systems for availability and performance.
• Support restaurant technology upgrades, rollouts, and lifecycle management activities

Technical Skills

• NCR Aloha POS Administration and Support
• Restaurant Technology Platforms
• POS Hardware & Peripheral Devices
• Kitchen Display Systems (KDS)
• Payment Processing Integration