Customer Support Specialist

Title: Customer Support Specialist
Location: Charlotte, NC
Employment Type: Contract
Compensation:
Pay Range: $25.00-$28.00 Per HR
Job Summary:

• Join our team in a contract position as a Customer Support Specialist based in Charlotte, NC.
• This role involves providing exceptional support for key products and services, managing complex customer issues, and collaborating with cross-functional teams. 
• Proficiency in using industry-standard case management and bug tracking tools is required.

Key Responsibilities

• Become an expert in evolving services and products to deliver excellent support.
• Respond to prioritized customer requests across multiple channels, including email, chat, and phone.
• Provide remote support to partners to enhance growth and reduce escalation rates.
• Collaborate with teams to identify and prioritize customer engagement with services.
• Complete additional tasks as needed to fulfill the role effectively.

Qualifications

• 2-3 years of experience in customer support, preferably in a financial setting.
• Strong customer service skills with a proactive and dynamic approach.
• Experience in resolving complex customer issues and managing escalations.
• Excellent communication skills, both verbal and written, with attention to detail.
• Familiarity with case management and bug tracking tools for support optimization.

Core Technologies

• Case Management Tools | Bug Tracking Tools | Reporting Analysis

Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here  
Benefits:
Learn more about our benefits offerings here  
Onboarding Expectations:
Learn more about our Onboarding Process here

EEO Statement

Learn more about our EEO policy here  
#LI-AS2