Customer Support / Administrative Support

Position: Customer Support / Administrative Support
Location: College Park, GA / Atlantic City, NJ
Duration: 6 Months+

THIS IS A ONSITE ROLE AT COLLEGE PARK, GA OR ATLANTIC CITY, NJ.

NEED ONLY LOCALS TO COLLEGE PARK, GA OR ATLANTIC CITY, NJ

Primary job duties and responsibilities may include, but are not limited to the following:
Pulls reports from ITS system and prepare reports for AXP 600 leadership.
Compiles and prepares draft business reports.
Compiles and prepares monthly workload reports from OPM reports and ITS
Assists/prepares agendas/meetings for Division Manager
Develops, , and assists with preparation of various data/reports as directed by Division Manager
Budget Tracking
Tracks clearance suspensions and reinstatements
Assists in various correspondence (both written and telephonic)
Assists in development and updates of processes.
Monitor CNSI queue and send out training due reminders.
Assists with initiation of contractor re-investigations.
Assists with initiation of employee re-investigations (if requested to do so)
Tracks ITS reports for reinvestigations due by utilizing reports.
Send initial invite to moderate risk contractors due for reinvestigations.
Run ITS reports on position sensitivity levels and check for appropriate clearance level; work with PSS to determine corrections that are needed.
Add and monitor cases in AXI spreadsheets for 610/620.
Run reports on contract # and send list of contractors listed as current to contract company POC to get an updated list of current contractors for that specific contract.
Run a contractor report by contract numbers, go thru each individual to make sure the contract is still valid and even go to HSPD12 to make sure they have a current badge.
Compile numbers from OPM monthly/weekly reports to enter into performance and workload spreadsheets.
Monitor shared mailbox and disperse actions and information as applicable (i.e., reinvestigation questions)
Upload clear drug test results to ITS
Other additional duties in support of PSS's, FLMs as directed by Division Manager
Trained in ID Media for potential back-up.

The successful candidate will have:
3 Years' experience
Education: AA/ AS
Microsoft Suite proficient (word, excel etc.)
Proficient in spreadsheets (minimum excel 2 or 3 level)
Proficient communicator
Proficient in email, written, and verbal communications.
Organized in administrative duties.
Proficient in learning and using variety of IT systems.
Proficient in extracting data from systems
Customer Service oriented