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Ivanti Developer

Serenity Info Tech, Inc.United States🇺🇸United StatesPosted 10 Sept 2026

Quick Overview

Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
Yesterday
SQLSQL ServerScrumAgileJavaScriptJiraREST

Job Description

  • Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
  • Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
  • Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
  • Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
  • Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.
  • Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
  • Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
  • Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
  • Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
  • Perform other assignments as required.
  • At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
  • Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
  • Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
  • Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
  • Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
  • Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
  • Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
  • Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.
  • Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
  • ITIL certification is preferred.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Strong written and verbal communication and stakeholder coordination skills.
  • Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams.
  • Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.
  • This is a remote position; the candidate is expected to collaborate with the team and participate in scheduled meetings and discussions.
  • Standard work hours are 8:00 AM - 5:00 PM.
  • The position may require coordination during major system releases, production deployments, outages, or other critical platform events.

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