Behavior Change & User Adoption Specialist - Software

Centers Health Care is seeking a Behavioral Specialist to support adoption and effective use of our software solutions. In this role, you will assess user behaviors, design evidence-based interventions, and collaborate with cross-functional teams to improve engagement and outcomes. You'll analyze behavioral and product-usage data, deliver coaching and training, and create resources that promote positive change. We offer a collaborative, inclusive environment with strong opportunities for professional growth in an innovation-driven technology organization.

Responsibilities

• Assess user and team behaviors impacting adoption of IT solutions
• Design and implement behavior change plans and interventions
• Collect and analyze behavioral and usage data to identify trends
• Collaborate with product, IT, and operations teams on improvement strategies
• Provide coaching, training, and workshops for staff and stakeholders
• Develop support materials and protocols to reinforce positive behaviors
• Monitor outcomes and iterate on interventions for continuous improvement
• Ensure documentation and reporting of interventions and results

Required Skills

• Behavioral assessment
• Data analysis and reporting
• Behavior change program design
• Stakeholder coaching and training
• Technical writing and documentation
• Behavioral research methods
• Project management
• Collaboration with cross-functional teams
• Presentation and facilitation
• Use of analytics tools