Technical (Application) Support Specialist

Description
We are looking for a Technical (Application) Support Specialist to join a service-focused team in Utah in a contract capacity with the potential for a permanent role. This position supports internal users by resolving application-related issues, improving workflow performance, and delivering timely, well-documented solutions. The ideal candidate brings a strong customer support mindset, solid troubleshooting ability, and a willingness to contribute to both software support and occasional hands-on IT tasks.

Responsibilities

Handle incoming application support requests, prioritize issues appropriately, and drive tickets through completion within established service expectations. Investigate and resolve software, system workflow, and user-access concerns affecting day-to-day business operations. Set up, maintain, and refine user workflows within the company's application environment, including platform-based support activities. Record diagnostic steps, outcomes, and recurring issue patterns to strengthen team knowledge and improve future support efficiency.

Communicate with internal stakeholders to gather missing details, clarify reported problems, and provide clear status updates throughout the support process. Join client or user discussions when additional context is needed to identify root causes and confirm appropriate solutions. Partner with technical team members on basic infrastructure-related tasks during slower support periods, such as equipment setup, cabling, or other IT support projects. Contribute ideas that improve support processes, documentation standards, and issue resolution consistency across the team.

Requirements
At least 1 year of experience in software, application, or technical support roles. Demonstrated ability to troubleshoot issues methodically and resolve problems in a fast-paced support environment. Experience maintaining accurate ticket notes, resolution details, and support documentation from intake through closure. Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Ability to work independently, stay organized, and manage competing priorities with minimal supervision.

Familiarity with service desk ticketing processes and application support best practices. Exposure to platform integrations, basic infrastructure support, scripting, JavaScript, or AI tools is helpful but not required. Experience supporting warehouse, operations, or workflow-driven software platforms is a plus. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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