Why This Role Stands Out
Leverage your security clearance and network expertise to provide critical SATCOM support for a vital defense agency, offering significant opportunities for skill development and career advancement in a dynamic, mission-essential role. This hybrid position is perfect for a proactive mid-senior professional who thrives in complex IP-based networks and is eager to contribute to global communication systems. Apply now to join a reputable organization and make a tangible impact.
Quick Overview
Job Description
POSITION SUMMARY
This position supports the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS), providing 24/7/365 technical and operational support to tactical customers accessing DoD Gateway facilities. Personnel shall provide support to an extremely complex IP-Based SATCOM network. Candidate will be “mission essential” and able to support rotating 12, 10, or 8hr shifts based upon the requirement and resources available. Responsibilities Primary Responsibilities
- Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications.
- Monitor network events and element management failures in real-time on a 24x7x365 basis.
- Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.
- Perform IP satellite modem support to include configuration and issue of option/boot/RSP files.
- Remotely access and de-access customers into the IP/SATCOM networks
- Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
- Verify equipment is operating in the baseline configuration.
- Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
Basic Qualifications
- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
- Ability to work in a 24/7 operations environment.
- Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.
- Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
- Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
- Currently possess an active Secret security clearance.
- Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs Required Education and Experience:
- High school diploma and 2-4 years of experience.
Similar jobs
- NI
DAS Support Specialist
NewNimbusAITech LLC
Columbus, OH🇺🇸Hybrid23 hours ago5GComplianceOnboarding+6 - LG
Customer Support Center Specialist
NewLinTech Global Inc.
Portsmouth, VA🇺🇸On-site23 hours agoHelp DeskServiceNowTechnical SupportCustomer Service - SU
Desktop Support Specialist
NewSunTechPros, Inc.
Raleigh, NC🇺🇸On-site23 hours agoTechnology - DO
IT SPECIALIST (Telecommunications Customer Support) with Security Clearance
NewDepartment of the Navy
Washington, DC🇺🇸Hybrid23 hours agoTechnology - DO
IT SPECIALIST (Telecommunications Customer Support) with Security Clearance
NewDepartment of Defense
Washington Navy Yard, DC🇺🇸Hybrid23 hours agoTechnology - AS
Senior EDI Support Specialist
NewAmtex Systems Inc.
Seattle, WA🇺🇸Hybrid23 hours agoOracleSQLSQL Server+5 - AS
EDI Support Specialist
NewAbacus Service Corporation
Seattle, WA🇺🇸Hybrid23 hours agoOracleSQLSQL Server+11 - ME
Customer Support Specialist
NewAuto ApplyMercury
San Francisco🇺🇸Remote7 hours agoComplianceCustomer Service - SW

Customer Support Specialist
NewAuto ApplySWEEP
Denver🇺🇸Hybrid8 hours agoCRMCSATContinuous Improvement+4Customer Service - UT
Senior EDI Support Specialist / EDI / Healthcare Payer | Facets Ecosystem
NewUNICOM TECHNOLOGIES INC
United States🇺🇸Hybrid23 hours agoEchoOracleSQL+9 - CB
Customer Support Associate
NewCBTS
Cincinnati, OH🇺🇸$22/hrOn-site23 hours agoCustomer Service - OF
Customer Support Specialist – Financial/Insurance Products
NewOneMain Financial
Evansville, IN🇺🇸Hybrid23 hours agoFinance