Program Analyst

Program Analyst 

Skills to screen for

•       Program and project administration: WBS, backlog, action items, risk register and issue log

•       Stakeholder tracking and records management

•       KPI data collection and reporting

•       SharePoint trackers, MS Project or MS Planner, MS Excel and MS Word

•       User support: account provisioning and deactivation, license tracking, onboarding, role-based training, helpdesk and ticket response

•       Writing user guides, meeting agendas and minutes, and program plans

•       Service request tracking against a turnaround time

Responsibilities

Team activities, rotated across the team:

1.      Action item tracking

2.      Stakeholder tracker maintenance

3.      Records management administration

4.      WBS maintenance and backlog administration

5.      SharePoint tracker updates

6.      Routine KPI data collection and reporting

7.      User account provisioning and deactivation, and routine access management

8.      License issuance tracking

9.      User onboarding, role-based user training and user technical support

10.   Customer inquiries, ticket response and helpdesk operations

11.   User guide development

12.   Accessibility validation of scan findings and detailed calibration execution

Administrative support for Program Management. The SOW states "Administrative support functions shall be performed by supporting contractor staff." Core Task 1 deliverables include:

•       WBS with backlog, and risk register and issue log (1 month after award, monthly)

•       Project Management, Communication, Risk, Change, Scope and Quality Management Plans (1 month after award, monthly)

•       Key Performance Indicators (1 month after award, quarterly)

•       Program Records Management File Plan (1 month after award, annual)

•       Meeting agendas (1 business day before), meeting minutes and action items (1 week after)

•       Strategic Plan (2 months after award) and Maturity Model (6 months after award)

Solution Center support:

•       Maintain an accurate tracker for all service requests and knowledge sessions

•       Maintain the Solution Center Operations Guide

•       Apply approved criteria, communications templates and processes

•       Return evaluations to customers within two weeks unless the HHS or OS program managers approve otherwise