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IT Support Engineer - 2nd Line Support

Mackenzie Jones ITLondon🇬🇧United Kingdom

Why this role stands out

Take your career to the next level with this rewarding IT Support role that offers a competitive £36k salary, excellent professional development opportunities, and a fantastic work-life balance through term-time scheduling. You will thrive in this collaborative environment if you are a proactive problem-solver who enjoys hands-on technical challenges and supporting a vibrant educational community. Apply today to join a supportive team where your expertise will make a tangible impact and your growth is truly prioritized.

Quick overview

Salary£36k/yr
SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationLondon, United Kingdom
TCP/IPDNSGoogle Workspace

Job description

IT Support Engineer - 2nd Line Support - £36k + Benefits Package.
Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London.
Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
Education Sector experience preferred.
Must be Eligible to work in the UK.
Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff.
The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.
Technical Skills Required:
  • 1st & 2nd Line IT Support Engineer - 3 to 4 years' experience.
  • Microsoft 365 Admin, SharePoint & MS Teams.
  • MDM - Intune or similar.
  • Google Workspace - desirable experience.
  • Windows Server - knowledge of AD, DNS, DHCP.
  • Basic Networking - Troubleshooting - Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.
  • Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
  • Hardware & Software support - Installation, configuration & deployment.
  • Media Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
  • Security - Firewall, AV, Web Filters & Security Policies.
  • VOIP Comms or Telephony support.
  • Excellent communication skills.
  • Good organizational skills & a proactive approach.
Working Hours:
Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time. During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
Benefits Package:
25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.T6/MN/(phone number removed).

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