IT Support Engineer

IT Support Engineer | Manchester | 6 months

My client is looking for an IT Support Engineer to manage BAU workload and provide 1 st and 2 nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services with specific knowledge on high spec hardware while providing a flexible approach to a wide range of IT related tasks.

Key responsibilities of the IT Support Engineer:

• Provide 1 st and 2 nd line support to end users across hardware, software, Infrastructure and network.
• Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
• Own hardware incidents from diagnosis through repair or replacement.
• Own the process end to end with Joiners Movers Leavers within the business.
• Diagnose and resolve network connectivity and troubleshooting issues.
• Contribute to technology updates and develop ITIL best practices.
• Providing support with additional IT projects.

IT Support Engineer Experience/Technologies:

• Must have experience troubleshooting and repairing hardware issues.
• Must understand Windows 10/11 operating system – Administration and support
• Microsoft Stack including Office 365 and Intune – Administration and support
• Active Directory – Administration and management
• Using ticketing system to respond to portal requests – User support
• Experience in a creative environment within the Gaming / Film / TV sector is very desirable.

The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.

Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website.

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