Project Manager (Service desk) - Onsite (Local to Austin, TX only)

Interview Type:***Web Cam Interview*** Very long term project; ***Onsite*** need 3 references*** Local candidate or local to TX only but must relocate ****

Job Description:

The ITSAC Project Manager will:

• Lead end‑to‑end project planning, execution, monitoring, and closure for the AL Laptop Refresh Project.
• Manage project schedule, scope, risks, issues, dependencies, and deliverables.
• Coordinate closely with A&L leadership, Service Desk, IT Operations, Enterprise Information Security, and Asset Management teams.
• Oversee daily deployment logistics including device imaging, scheduling of staff appointments, on‑site technician assignments, tracking of completion counts, and mitigation of deployment blockers.
• Partner with ITS refresh teams to ensure smooth hardware delivery, readiness, and deployment.
• Ensure all activities align with OAG standards, statewide guidance, and ITSAC contracting requirements.
• Prepare and deliver regular status reports, dashboards, and stakeholder communications.
• Maintain project documentation including plans, RAID logs, change control, acceptance criteria, and close‑out packages.
• Support improvement of refresh processes for follow‑on divisions, reflecting lessons learned from the AL rollout.

Minimum Qualifications

• 8+ years of progressive IT project management experience.
• Demonstrated leadership of hardware deployment or enterprise refresh programs.
• Expertise in SDLC, PMBOK, Agile delivery coordination, change management, and enterprise IT operations.
• Proven ability to communicate clearly with executives, technical teams, and end‑users.
• Strong organizational, analytical, and problem‑solving skills.
• Ability to manage multiple vendors and cross‑functional teams.
• Proficiency with MS Project, Excel, SharePoint, Teams, and standard OAG workflow tools.

Preferred Qualifications

• PMP, CSM, or ITIL certifications.
• Experience with Texas state agencies.
• Prior experience supporting statewide IT.
• Experience organizing logistics for deployments exceeding 800+ devices.

Skills/Requirements

• 8+ years of progressive IT project management experience. Demonstrated leadership of hardware deployment or enterprise refresh programs. Required 8 Years
• Expertise in SDLC, PMBOK, Agile delivery coordination, change management, and enterprise IT operations. Preferred 6 Years
• Proven ability to communicate clearly with executives, technical teams, and end users. Strong organizational, analytical, and problem solving skills. Ability to manage multiple vendors and cross functional teams. Preferred 6 Years
• Proficiency with MS Project, Excel, SharePoint, Teams, and standard OAG workflow tools. Preferred 6 Years
• Preferred Qualifications : PMP, CSM, or ITIL certifications. Experience with Texas state agencies. Prior experience supporting statewide IT. Experience organizing logistics for deployments exceeding 800+ devices. Preferred 6 Years