What You'll Do

• Administer, configure, maintain, and support Jira and Confluence environments.
• Manage Jira workflows, workflow schemes, screen schemes, custom fields, permissions, notifications, automations, and JQL.
• Support enterprise teams using Jira to manage projects, workflows, and business processes.
• Administer Confluence spaces, permissions, configurations, and related functionality.
• Partner with business and technical teams to understand requirements and develop solutions using Jira and Confluence.
• Evaluate and optimize Jira and Confluence configurations, workflows, and processes to improve efficiency and usability.
• Identify opportunities for automation and process standardization across teams.
• Install, configure, administer, and upgrade Atlassian Marketplace applications and plugins.
• Troubleshoot complex Jira and Confluence issues and coordinate escalations with Atlassian or third-party support when necessary.
• Analyze upstream and downstream system impacts when implementing platform changes and integrations.
• Develop and maintain scripts and automation using Python and/or Groovy.
• Work with REST APIs and JSON to support integrations and automation.
• Research new Atlassian capabilities, features, releases, and applications and recommend improvements where appropriate.
• Maintain technical documentation covering platform configurations, workflows, automations, integrations, and support processes.
• Develop user guides, training materials, and best practices for Jira and Confluence users.
• Conduct end-user training on Jira, Confluence, new functionality, and established processes.
• Collaborate with engineering and operations teams on maintenance, troubleshooting, upgrades, and platform improvements.
• Support production deployments and platform changes during scheduled maintenance windows.
• Help establish consistent Jira processes and governance across teams.
• Provide a high level of customer service while building strong relationships with technical and business stakeholders.

Required Qualifications

• 5+ years of experience administering Atlassian products, with a strong focus on Jira administration.
• Hands-on experience supporting a large-scale Atlassian environment with thousands of users.
• Strong experience with Jira Cloud administration and configuration.
• Proficient in Confluence administration and space configuration.
• Deep knowledge of Jira workflows, workflow schemes, JQL, permissions, custom fields, screen schemes, and notifications.
• Strong understanding of Jira automation and workflow optimization.
• Experience administering and supporting Atlassian Marketplace applications and plugins.
• Experience with REST APIs and JSON.
• Working knowledge of Python and/or Groovy scripting.
• Experience troubleshooting complex Jira and Confluence issues in enterprise environments.
• Experience supporting Atlassian environments across cloud and/or on-premises infrastructure.
• Understanding of system integrations and upstream/downstream application impacts.
• Experience working with Agile methodologies and software development lifecycle processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and interpersonal skills with the ability to work effectively with both technical and non-technical stakeholders.

Strong organization, time management, prioritization, and attention to detail