Lead UX Designer

We are actively seeking a UX Professional (Architect/Designer) - Payments Experience to help design and architect intuitive payment experiences that directly impact millions of users. This is a high-ownership role for a designer who thrives in cross-functional environments and wants their work to directly shape how customers interact with financial products at scale.

A nationwide leader in financial services, committed to helping millions of customers improve their financial lives through safe, affordable, and transparent solutions. With over 1,500 locations across 44 states and a mission unchanged for over 100 years, this organization does the right thing - every day.

Required Skills & Experience

• 7+ years in Product Design or related fields
• 7+ years collaborating with product, engineering, design, content and user research teams
• Proven ability to influence product and engineering decisions without direct authority
• Experience in Agile and Kanban delivery models
• Experience writing user stories and defining acceptance criteria
• Experience leveraging AI-powered tools to enhance design efficiency and insight generation

Desired Skills & Experience

• Master's Degree in Computer Science, Electronic Engineering, or related discipline
• 10+ years of experience preferred
• Extensive experience with ServiceNow Service Mapping
• ServiceNow Developer Certification highly desired

What You Will Be Doing

• 100% Hands On

Daily Responsibilities

• Architect end-to-end UX experiences for payments products used by millions of customers
• Collaborate cross-functionally with product, engineering, design, content and research teams
• Write user stories and jobs-to-be-done that clearly articulate business and user needs
• Influence product and engineering decisions in cross-functional settings
• Leverage AI-powered tools to enhance design efficiency and accelerate insight generation
• Define and own the UX vision across the payments experience

Benefits

• Medical Insurance
• Dental Benefits
• Vision Benefits
• Paid Time Off (PTO)
• 401(k) Match

? Hybrid - Onsite Tuesday, Wednesday, Thursday | Primary location Charlotte NC.

? We are unable to provide visa sponsorship. C2C and H1B candidates cannot be considered.

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