UX Designer – Contact Center Digital Experience on W2

The following requirement is open with our client.  

Title: UX Designer – Contact Center Digital Experience
Location:  Onsite - Any 
Job Type: W2
Rate: $55/hr W2

Job Description:

·         Design intuitive, user-centered experiences for Contact Center platforms, agent desktops, supervisor consoles, self-service portals, and AI-powered customer journeys.

·         Conduct user research, stakeholder workshops, persona development, journey mapping, and usability testing to identify customer and agent pain points.

·         Create wireframes, prototypes, user flows, information architecture, and high-fidelity designs using Figma and other UX tools.

·         Translate business, operational, and CX requirements into scalable and reusable design solutions.

·         Collaborate with Product Owners, Engineering, QA, Operations, and Business teams in Agile delivery environments.

·         Design and maintain enterprise design systems, component libraries, and UX standards to ensure consistency across applications.

·         Support AI, Conversational AI, Virtual Agent, IVR, and Omnichannel transformation initiatives through human-centered design practices.

·         Ensure accessibility, responsiveness, usability, and performance standards are incorporated into all digital experiences.

·         Partner with frontend teams developing applications using ReactJS, Angular, HTML/CSS, and modern UI frameworks.

·         Drive continuous improvement through UX analytics, production feedback, design reviews, and customer experience optimization.

·         Demonstrate strong client communication skills, providing proactive status updates, risk identification, and timely escalation management without requiring follow-ups.

Preferred Qualifications

·         8+ years of UX/UI Design experience with enterprise applications.

·         Strong proficiency in Figma, Miro, Adobe XD, and prototyping tools.

·         Contact Center domain expertise (Genesys, Google CCAI, NICE, Five9, Amazon Connect or similar).

·         Experience with AI-driven customer experiences, design thinking, and digital transformation programs.

Thanks & Regards

Sowmya
Sr. Technical Recruiter
==
ASCII Group, LLC

Email:  | Website:

Mob: Ext: 117