Responsibilities

• Manage the technical writing team’s delivery of assigned documentation priorities. Define scope, intended audience, success criteria, milestones, deliverables, and acceptance criteria with documentation and operational owners.

• Build and maintain team work plans, assignments, capacity estimates, and reporting cadences across concurrent documentation efforts. Make priority tradeoffs and the impact of new requests visible.

• Apply established documentation standards, templates, terminology, editorial practices, and review processes to improve consistency, quality, and accountability.

• Ensure writers research existing procedures, equipment manuals, and approved technical references before escalating unanswered questions. Maintain traceability between documented instructions and supporting sources.

• Coordinate work with operations, engineering, facilities, and other subject-matter experts to obtain required inputs and reviews. Ensure technical questions, conflicting instructions, and unsupported values are resolved by qualified technical owners before publication.

• Review documents for clarity, completeness, sequence, consistency, and usability. Ensure prerequisites, responsibilities, references, and applicable safety information are included and validated by the appropriate reviewers.

• Coordinate document approval, version control, publication, revision history, and retirement through established document-control processes. Ensure users can identify and locate the current approved version.

• Identify dependencies, delivery risks, overdue reviews, and missing inputs. Develop practical mitigation plans, track actions to closure, and escalate decisions beyond the team’s authority with options and a recommendation.

• Review documentation needs with operational and procedure owners when equipment, processes, or operating standards change. Coordinate revisions and communicate changes to affected stakeholders.

• Coach and develop writers through clear goals, regular feedback, editorial reviews, and development plans. Evaluate progress and provide input into hiring, performance, and promotion decisions.

• Track and report documentation delivery, backlog age, review turnaround, rework, and user feedback. Use findings and lessons learned to improve team processes and documentation quality.

Preferred Background

• Substantial experience in technical writing, operational documentation, procedure development, or a closely related discipline.

• Demonstrated ability to develop and edit clear procedural content for readers performing complex technical or operational work.

• Experience managing documentation through research, drafting, technical review, approval, publication, and revision.

• Strong editorial judgment, including identifying missing steps, inconsistent terminology, ambiguous instructions, and gaps in supporting evidence.

• Experience coordinating subject-matter experts and operational owners to resolve technical questions and review delays while preserving clear approval responsibilities.

• Experience documenting data center operations, facilities systems, maintenance activities, or other complex operational processes; familiarity with standard operating procedures, methods of procedure, and preventive maintenance instructions.

• Experience with SharePoint or another controlled document repository and tools for tracking assignments, reviews, and approvals.

• Experience leading work through others, balancing assignments, reviewing deliverables, and coaching colleagues. Prior formal people-management experience is welcome but is not required.