FITNESS CENTER SALES MANAGER

Flexible schedule
~ Training & development
The successful candidate will be an experienced and competitive sales leader who creates and cultivates members through various marketing strategies including grassroots campaigns, ongoing community events, is social media savvy and has a true passion for improving people’s lives. They are responsible for ensuring the studio meets sales goals, is well-maintained and provides exceptional customer experiences.

The General Manager will oversee all aspects of studio functionality, including sales, marketing and operations, as well as being a positive and motivating leading a team of Sales Associates and Instructors. They must have strong leadership and customer service skills, technical aptitude, effective communication, be efficient, organized, and have a drive and passion for accountability and results. Sales & Marketing
Proven experience in the full lifecycle of lead management (generating, following up, and closing).

Manage and grow all revenue streams including memberships, private training, retail, and teacher training to achieve monthly goals. Find, schedule, and attend appropriate community events to create brand presence and generate leads. Work closely with the Company Owners and Franchise Sales Team to ensure health and profitability of the studio. Customer Service & Member Retention
Work front desk shifts as needed at the studio. Greet all members, guests and team members with the highest level of customer service. manage member freezes; resolve customer service issues as they arise.

Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc). Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner. promote and exemplify Company values, and represent Company objectives and interests to internal and external customers. Operations manage maintenance of studio equipment. Manage studio budget, spending and reporting. Partner with Company Owners to plan, order, inventory and merchandise all retail items.

Maintain accurate data in all appropriate systems for reporting and statistical purposes. Management & Leadership
Recruit, hire, onboard, supervise, coach, mentor all studio staff, with support of Lead Instructor and Company Owners. Train, develop and manage front desk staff in sales strategy.

Bachelor’s degree in relevant field preferred
~2+ years of retail/service/tech sales management or fitness sales management experience
~ Experience supervising and coaching/developing people successfully
~ Confident in generating personal sales and training sales associates in effective sales techniques
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
Strong customer service skills
Excellent writing and grammar skills
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Trustworthy and ability to handle confidential information
Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
Proficient with computers, studio software including Gsuite
Current CPR training and certification