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Senior AWS Connect Specialist (Hybrid in Wash, DC) Local Only

AKAASA TechnologiesWashington, DC🇺🇸United States

Quick overview

SeniorityMid Senior

Work modeHybrid

LocationWashington, DC, United States

DynamoDBAWSCapacity PlanningKPI ManagementSchedulingCI/CD

Qualifications:

Hands on experience w/ Amazon Connect CCaaS, not AWS infrastructure - Required
Hands on AWS CI/CD experience to deploy code and customize AWS connect services - Required
Hands-on experience with Amazon Connect and other AWS cloud services is essential. Required 3 Years Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities - Required
Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration -Required
Required 3 Years - In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management - Required 3 Years
Required - Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management - Required
Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3 - Required
Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. - Required
Bachelor's degree in Computer Science, Information Technology Engineering or a related field; The equivalent combination of education and experience - Required
AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform Highly Desired