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FAB Support Specialist

NokiaSunnyvale🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typeFull Time
Work modeOn Site
LocationSunnyvale, United States
Active DirectoryBashDNS.NETJavaJenkinsJavaScriptLinux

Job description

This role is responsible for providing comprehensive FAB support, system maintenance, within a manufacturing and technical environment, ensuring the smooth operation of critical systems and equipment.

FAB Support:

•    Provide first-line support by triaging and resolving service tickets.
•    Set up and maintain backups for tool computers.
•    Setup & Configure new Operator Computer Station in FAB.
•    Install, troubleshoot printers.

Software Management & Installation:

•    Manage and track software renewals (3rd party license software).
•    Install various software programs on user laptops as required.

System Maintenance & Troubleshooting:

•    Diagnose and resolve issues related to Tool data loading and system connectivity.
•    Troubleshoot and restore functionality for monitors / Alarms.
•    Configure and maintain Virtual Machines as needed.

Operational Collaboration:

•    Attend morning FAB Operations meetings to identify and address potential issues & operational impacts.
•    Provide off-hours support on a rotational basis, ensuring critical systems and services are maintained outside of standard business hours & provide help to troubleshoot issues as required.

•    Proficiency in troubleshooting and resolving hardware and software issues.
•    Experience with printer installation, configuration, and maintenance.
•    Experience with Windows networking, windows domain, DNS settings, Active directory, Linux systems etc.
•    Strong problem-solving and analytical skills.
•    Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
•    Excellent communication and interpersonal skills for interacting with users and FAB teams.

Nice to Have Skills

•    Configure Jenkins for MES and .NET applications build.
•    Create workspace for Java / Tomcat server environment.
•    Familiarity with various operating systems (e.g., Windows, Linux).
•    Programming experience, particularly with Java, JSP, Servlet, JavaScript and Bash / Linux scripting.
•    SPC Chart creation (Big Plus)

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