Genesys Cloud Engineer with Integration with AWS

Job Title: Genesys Cloud Engineer with Integration with AWS
Location: San Antonio, TX
Duration: 12 Months Contract
Can consider any Visa.
Exp: 12+years

On C2C

Design, configure, and maintain Genesys Cloud CX solutions, including IVR, Architect flows, ACD routing, queues, digital channels, and outbound campaigns.
Develop and implement platform enhancements, new features, and configuration changes based on business requirements.
Administer Genesys Cloud environments, including user management, roles, permissions, and telephony configurations.
Ensure platform availability, performance, scalability, and reliability.
Design, develop, and support integrations between Genesys Cloud and AWS services such as Lambda, API Gateway, S3, CloudWatch, SNS, SQS, and DynamoDB.
Develop secure APIs, Data Actions, and serverless integration components.
Integrate Genesys Cloud with enterprise applications, including CRM, ERP, identity management, and other third-party systems.
Act as the primary technical liaison between the and Genesys Cloud, AWS, telecommunications, and third-party integration vendors.
Manage vendor-led implementation activities, upgrades, patches, and maintenance windows with minimal business disruption.
Collaborate with AWS and third-party vendors to troubleshoot integration, networking, API, and infrastructure issues.

Skills : - Strong Genesys Cloud
- Programming Experience
- Dashboard Creation (GCM)
- Integration with Genesys cloud & AWS.
- Able to work independently ( Problem solver) not order taker.