Cloud Engineer II

Job#: 3051522

Job Description:

Contact Center Developer (Contract)

Location: Newport Beach, CA | Omaha, NE | Charlotte, NC

Duration: Up to 6 Months

Onsite: 4 Days per week

Rate: $62-68/hr (Newport Beach), $56-61/hr (Omaha and Charlotte)

At this time, Apex is not able to consider candidates for this role who require visa sponsorship now or in the future.

About the Role

We are seeking a Contact Center Developer to support a cloud contact center modernization initiative. This hands-on role will focus on Amazon Connect, Salesforce integrations, API development, IVR enhancements, automation, testing, and technical documentation.

You will partner with cross-functional teams to develop, configure, test, and support scalable customer engagement solutions that improve both customer and agent experiences.

Key Responsibilities

• Develop and configure solutions within Amazon Connect and related cloud contact center platforms
• Support Salesforce Voice and CRM integrations
• Build and enhance IVR, routing, queue management, chat, and self-service capabilities
• Develop and support API integrations and connected systems
• Support AI-enabled contact center features such as conversational IVR, chatbots, agent assist, and call summarization
• Build cloud-based solutions using AWS services including Lambda, Lex, Polly, DynamoDB, API Gateway, S3, and CloudWatch
• Support CI/CD pipelines, Infrastructure as Code (IaC), and deployment automation using Terraform, Git, and Azure DevOps
• Participate in testing, troubleshooting, implementation support, and technical documentation

Required Qualifications

• 2+ years of development or technical delivery experience in cloud contact center, enterprise application, or customer engagement environments
• Experience with Amazon Connect or a similar cloud contact center platform
• Experience with Salesforce, Salesforce Voice, or CRM contact center integrations
• Experience developing with Node.js, JavaScript, Python, TypeScript, or similar technologies
• Working knowledge of API integrations, troubleshooting, and integration workflows
• Experience with Terraform, Git, CI/CD pipelines, Azure DevOps, or similar DevOps tools
• Understanding of IVR design, call flows, routing, queues, chat, self-service, and omni-channel contact center concepts
• General understanding of cloud security, access controls, logging, monitoring, and secure development practices
• Strong communication and problem-solving skills

Preferred Qualifications

• Experience implementing Amazon Connect and Salesforce Voice solutions
• Experience with AI-powered contact center tools, including Amazon Lex, conversational bots, agent assist, call summarization, or speech analytics
• Experience with serverless architectures, event-driven integrations, and release management practices
• Experience supporting omni-channel customer engagement platforms
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience

What We're Looking For

We're looking for a collaborative developer with a strong technical foundation who enjoys solving problems and building modern customer engagement solutions. You do not need experience with every technology listed, but you should be eager to learn, adaptable, and comfortable working in a fast-paced environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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