Electrical Handover Compliance Lead

As a Technical Review Coordinator, your day-to-day responsibilities will include reviewing Virgin Media O2 (VMO2) and CS "B/Hops" (items requiring further action or resolution) within the agreed five-working-day Service Level Agreement (SLA). You will ensure that all reviews are completed within the required deadlines and timescales, helping to meet client expectations.

You will liaise regularly with clients, construction partners and the wider team to ensure that all relevant parties are kept informed of progress, outstanding issues and the latest updates. This will include contacting construction partners by email and telephone to resolve queries and follow up on outstanding defects.

You will work closely with the small Health and Assurance (H&A) team and attend client and construction partner defect meetings when required. You will also provide cover for team members during annual leave and sickness absence to ensure continuity of service.

Key Responsibilities

• Coordinate and manage all Technical Design Reviews (TDRs), ensuring reviews are completed accurately and within agreed timescales.

• Record all Technical Design Review outcomes on Intelex and Total Mobile, ensuring internal records are accurate and up to date.

• Review all VMO2 and CS B/Hops within the five-working-day Service Level Agreement to ensure client requirements and deadlines are met.

• Review resubmitted work, monitor outstanding issues and close defects on Intelex once they have been resolved.

• Record and claim relevant milestones (MS) on client databases, using Siteflo for Virgin Media O2 and Siterra for CS.

• Manage the recording and tracking of all information relating to the 18th Edition Wiring Regulations, STC/FA requirements and asbestos information, ensuring the relevant internal trackers are updated on United Infrastructure's (UI) Siteshare system.

• Respond to queries from clients and construction partners regarding Technical Design Review outcomes, defects and outstanding actions.

• Contact construction partners by email and telephone to request updates, resolve queries and ensure outstanding actions are completed.

• Liaise with clients and internal teams to communicate progress, share updates and ensure all relevant parties are informed of any changes or issues.

• Work closely with Field Engineers (FEs) to confirm that electrical installations on site have been completed in accordance with the agreed scope of work and BS 7671, the British Standard for electrical installations.

• Work alongside the Health and Assurance team to support the effective management of reviews, defects and compliance information.

• Attend client and construction partner defect meetings as required, providing updates and helping to drive the resolution of outstanding issues.

• Provide team cover during annual leave and sickness absence, helping to maintain service levels and meet client deadlines.

• Maintain accurate records and trackers, ensuring information is complete, reliable and readily available when required.

Qualifications and Experience

• Level 3 Electrotechnical Qualification: National Vocational Qualification (NVQ) Level 3 in Electrotechnical Services, with City & Guilds 5357 incorporating the AM2S practical assessment, or an equivalent qualification.

• 18th Edition Wiring Regulations: City & Guilds qualification 2382-18, or equivalent.

• Electrical Inspection and Testing: City & Guilds qualification 2391-52 in the initial and periodic inspection and testing of electrical installations, or equivalent.

• Approved Electrician Status: Hold a Joint Industry Board (JIB) Gold Card as an Approved Electrician.

• Industry Experience: At least five years of practical field experience.

• Technical Knowledge: Strong understanding of low-voltage (LV) electrical power systems, electrical protection and control circuits.

• Attention to Detail: A high level of accuracy when reviewing technical information, maintaining records and managing defects.

• Computer Skills: Confident using Microsoft Office applications, including Outlook, Excel and Word.

• Relevant Experience: Previous experience in a similar coordination, technical review or administration role.

• Customer Service: Experience working in a customer-facing environment, communicating professionally with clients and external partners.

• Administrative Skills: A relevant administrative qualification or demonstrable experience in an administrative role.

• Organisation and Time Management: Ability to manage competing priorities, meet strict deadlines and work effectively in a fast-paced environment.

• Communication Skills: Clear and professional written and verbal communication skills, including confidence when following up outstanding actions by email and telephone.

• Teamwork: Ability to work collaboratively with colleagues, clients and construction partners while providing support to the wider team.

• Service Delivery: A strong commitment to delivering a high-quality, reliable and consistent service.