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Operations & Project Management

ServiceNow Business Analyst - locals only

Naztec International Group LLCColumbus, OH🇺🇸United StatesPosted 22 Jul 2026

Why This Role Stands Out

You'll thrive in this hybrid role as a ServiceNow Business Analyst by leveraging your public sector experience to translate complex needs into impactful technical solutions, with excellent opportunities for professional development within a reputable organization. If you have a strong background in ServiceNow and a knack for bridging business and technology, this position offers a dynamic environment to grow your career. Apply today to make a significant contribution and enhance your skills!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

  • you will be responsible for bridging the gap between complex public sector business needs and technical ServiceNow solutions.
  • The ideal candidate has a deep understanding of ServiceNow capabilities and can translate "government-speak" into clear, actionable user stories for our development team, all while operating within a FedRAMP-compliant framework.
  • You will work closely with stakeholders to elicit requirements, document process flows, and ensure that the platform delivers measurable value to the organization.
  • Design and document "As-Is" and "To-Be" business processes using industry-standard modeling techniques, ensuring alignment with ServiceNow best practices and CSDM standards
  • Create high-quality User Stories with clear Acceptance Criteria in an Agile/Scrum environment. Manage and prioritize the product backlog in collaboration with the Engagement Lead
  • Experience: 5+ years as a Business Analyst, with at least 3 years specifically focused on the ServiceNow platform.
  • Experience working with state, local, or federal government entities is highly preferred.
  • Certifications (Preferred): ServiceNow Certified System Administrator (CSA), ITIL v4 Foundations, and/or PMI-PBA (Professional in Business Analysis) or CBAP (Certified Business Analysis Professional)

Skills

Scrum
Agile
Business Analysis

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