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Maitre'D - Avenue Sky Lounge New York

Tao Group HospitalityNew York🇺🇸United States

Quick overview

SeniorityMid Senior
Employment typePart Time
Work modeOn Site
LocationNew York, United States
Mental Health

Job description

Part-time team members who meet the requirements are eligible for:

  • State Applicable Time Off

  • Mental Health Support and Services

  • Pet Insurance

  • 401(k) Retirement Program with Employer Match

  • Employee Assistance Program

  • TAO Savings Marketplace

  • Employee Discounts

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.


ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

  • Anticipates and accommodates all needs of the guest

  • Maintains the general cleanliness and orderliness of the entrance area and entire venue

  • Complies with Department of Health and company sanitation standards

  • Actively takes and processes reservations

  • Assists with incoming calls and answering guest questions

  • Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift

  • Provide the dining room team with initial table set-up

  • Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:

    • Ensures all appropriate menus are printed and ready for service

    • Ensures that all menu books are organized with current menus

    • Completes opening duties as assigned or directed

    • Completes closing duties as assigned or directed

  • Reports all breakage, and damage of equipment or furniture immediately to management

  • Attends and participates in daily pre-service meetings, reviewing the VIP’s and book for the night

  • Foster and maintain relationships with regular guests

  • Participates in any training sessions or departmental meetings

  • Learn by listening, observing other team members, and sharing knowledge while leading by example

  • Portrays a positive and professional attitude

  • Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments

  • Works as part of a team and provides help and support to all fellow team members

  • Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

  • Tao Group Hospitality in-venue Maitre’D training

EDUCATION/WORKING KNOWLEDGE:

  • Minimum 1 year Maitre’D experience or equivalent related Tao Group Hospitality experience required

  • Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

  • Ability to write, read, and verbally communicate

  • Must have good positive energy throughout the day

  • Must be able to print legibly for Team Members, management, and guests to read

  • Must be able to stand for extended periods of time

  • Must be able to move quickly

  • Must be able to push and lift up to 75 lbs. with or without assistance

  • Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

  • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

  • Exposure to cleaning materials

  • May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

  • Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

  • Maintain a professional, neat, and well-groomed appearance adhering to Company standards

  • Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

  • Ability to maintain confidentiality

  • Ability to handle a fast-paced, busy, and somewhat stressful environment

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