IT Technician

Job Title: Technician Standard II

Location: Washington, DC 20433 (100% onsite from Day 1.)

Duration: 6 Months Long Term extensions

The ideal candidate will:

• Have a proven track record in technical support and troubleshooting.
• Demonstrate strong customer service and client relationship management skills.
• Have experience with mobile device management and asset lifecycle management.
• Have experience with ticket management systems such as ServiceNow, Remedy, or similar platforms.
• Possess outstanding written and verbal communication skills.
• Have experience managing technical incidents, vendor escalations, and driving issues through resolution.
• Demonstrate project management or project coordination experience, including managing deliverables, timelines, and stakeholder communications.
• Understand service management principles, including SLAs, KPIs, and Experience Level Agreements (XLA), with a strong focus on client experience and satisfaction.
• Be able to independently own operational issues from identification through resolution, coordinating across Product, Engineering, Vendors, and Business
• Stakeholders.

EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.