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Director of Service Delivery & ICT Systems

State of VictoriaVictoria🇦🇺AustraliaPosted 22 Aug 2026

Why This Role Stands Out

Lead impactful ICT system enhancements and process improvements that directly support frontline service delivery and enhance client outcomes within the State of Victoria. This hybrid leadership role offers significant career growth and the opportunity to shape vital digital solutions, making it ideal for experienced professionals passionate about public service and innovation. Apply now to make a tangible difference in Victoria!

Quick Overview

Seniority
Leader
Employment type
Full Time
Work mode
Hybrid
Location
Victoria, Australia

Job Description

The State of Victoria invites applications for the role of Director Service Delivery Support within the Department of Families, Fairness and Housing Victoria. You will lead delivery of ICT system enhancements, improve business processes and digital solutions to support frontline service delivery staff and better client outcomes.

Based in Victoria, you will collaborate with operational staff and divisions to ensure policy and program intent is reflected in system design, requirements and

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