WebSphere Commerce Support Engineer

Hi,

The following requirement is open with our client.

Title                                       : WebSphere Commerce Support Engineer

Location                               : Springfield, IL (Onsite)

Rate : $60/Hr On C2C

Relevant Experience (in Yrs.)    : 8+

Detailed Job Description:

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Key Responsibilities:

·         Incident Response & Troubleshooting

·         Respond to production incidents and alerts within defined SLA timeframes

·         Perform initial analysis for application performance and functionality issues

·         Troubleshoot order processing failures, payment gateway issues, and checkout problems

Monitoring & Performance Management

·         Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)

·         Track key performance metrics including response times, throughput, and error rates

·         Respond to capacity and performance alerts during peak traffic periods

Application Operations

·         Execute service restart and recovery procedures for WCS components

·         Perform cache invalidation and product data refresh operations

·         Monitor and troubleshoot feed file processing and data integration workflows

Database Support & Integration

·         Perform basic database health checks and connectivity validation

·         Monitor database performance metrics and connection pool usage

·         Troubleshoot integration issues with external systems (ERP, payment gateways, OMS)

Documentation & Knowledge Management

·         Maintain incident logs and resolution documentation

·         Update runbooks and standard operating procedures based on lessons learned

·         Contribute to knowledge base articles for common issues and resolutions

Must Have Skills:

·         Zabbix

·         Database Technology

·         IBM Websphere

·         Application Server Deployment & Administration

·         Unix / Linux Basics and Commands

·         Service Management

Thanks & Regards

Arun Kumar
Technical Recruiter
ASCII Group, LLC
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