Voice Engineer

Voice & Network Engineer
An exciting opportunity to broaden your technical skills and grow your career
We are looking for an experienced Voice SME / Voice & Network Engineer to join our small, highly skilled technical team.
This is an exciting opportunity for someone who has a strong background in Voice technologies and wants to broaden their experience across networking and data networking. While Voice will remain a key focus of the role, you will have the opportunity to develop your networking skills and gain hands-on experience across a much wider range of technologies.
Working within a small team means no two days are the same. Rather than being restricted to a narrow technical function, you will have the opportunity to get involved in different areas of the environment, work alongside experienced colleagues, take ownership of technical issues and develop new skills.
This role would suit someone who is technically curious, enjoys solving problems and is looking for a role where they can continue learning and develop their career.
The Opportunity
As a Voice & Network Engineer, you will support, maintain and troubleshoot voice and networking infrastructure across the organisation.
You will use your existing Voice expertise while developing your knowledge of wider networking technologies, including LAN/WAN, network monitoring, security and wireless.
You will have the opportunity to work across a broad range of technologies, giving you valuable exposure and helping you build a more rounded technical skill set.
Key responsibilities

• Configure, install, maintain and reconfigure network and voice hardware and software.
• Support and troubleshoot Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments.
• Investigate, diagnose and resolve Voice and network incidents within agreed SLA tolerances.
• Troubleshoot network connectivity, performance and infrastructure issues.
• Support the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting data and voice services.
• Carry out network surveys to establish connectivity and infrastructure requirements.
• Use network management and monitoring tools to investigate issues and monitor network performance.
• Use tools such as SolarWinds to collect network load and performance statistics and produce routine reports.
• Install and remove hardware and software in accordance with agreed procedures and standards.
• Maintain accurate configuration and asset management records following hardware and software changes.
• Carry out defined system backup and restoration activities where required.
• Work with internal teams, users, suppliers and third parties to investigate and resolve technical issues.
• Support escalated incidents and provide first-level technical support where required.
• Identify opportunities to make better use of existing network and voice infrastructure.
• Assist with more complex technical problems, working with experienced colleagues and external specialists where necessary.
• Participate in a 24-hour on-call and out-of-hours rota, typically one week in four.

Essential experience
We are looking for someone with a strong Voice background and a genuine interest in developing their networking expertise.
Voice

• Cisco CUCM
• Cisco UCCE
• SIP
• Voice networking / VoIP
• Microsoft Teams
• Strong Voice troubleshooting and fault-finding experience

Networking

• Wider networking experience
• Good understanding of LAN/WAN
• Network troubleshooting and fault diagnosis
• Experience with network monitoring and management tools
• SolarWinds
• Good understanding of network performance and connectivity

Desirable experience
Experience in any of the following would be advantageous:

• Cisco LAN/WAN
• Firewalls - Cisco, Check Point or Palo Alto
• Cisco ISE
• 802.1X / MAB
• Cisco Wireless
• Additional Cisco networking technologies

You do not need to be an expert across every technology listed above. We are particularly interested in someone with a strong Voice foundation who is keen to learn, develop and broaden their networking skills.
Why join us?
?? Develop your career
This role provides a genuine opportunity to expand beyond your existing Voice expertise and develop into a more rounded Voice & Network professional.
You will gain exposure to different technologies, projects and technical challenges, helping you build skills that can support your long-term career development.
?? Work in a small, collaborative team
Being part of a small team means you won't be confined to one area of responsibility. You'll have the opportunity to get involved, take ownership and make a real contribution.
You will work alongside experienced technical professionals and have the opportunity to learn from their knowledge while sharing your own expertise.
?? Variety in your day-to-day work
If you enjoy doing different things, this is a role where you can make an impact.
One day you could be troubleshooting a complex SIP or CUCM issue, while another could involve investigating a LAN/WAN problem, working with a firewall, supporting a Teams issue or getting involved in a network installation.
That variety provides an excellent opportunity to continually develop your technical skills.
?? Build a broader technical skill set
We want someone who is keen to grow. Your existing Voice expertise will be highly valued, while the role gives you the opportunity to develop further in:

• Data networking
• Cisco networking
• Network security
• Wireless
• Network monitoring
• Infrastructure
• Microsoft Teams
• Voice and unified communications

?? Make a difference
In a smaller team, your contribution is visible. You'll have the opportunity to take ownership of problems, influence how things are done and help improve the reliability and performance of our Voice and Network services.
The ideal candidate
We are looking for a Voice SME who wants more.
Someone who already has strong technical knowledge in Voice, but doesn't want their career to remain limited to one technology.
You will be a natural problem solver, comfortable working independently but equally happy collaborating with colleagues, suppliers and users. Most importantly, you'll have the curiosity and enthusiasm to learn new technologies and develop your career.
If you're a strong Voice engineer looking for the opportunity to become a broader Voice & Network Engineer, this could be an excellent next step in your career.