After Hours Coordinator

After Hours Coordinator – OH

Company: CareStar, Inc.
Location: This position is available across the State of Ohio
Job Type: Part-Time | Remote
Industry: Healthcare / Social Services / Case Management

About the Opportunity at CareStar

Founded in 1988 in Cincinnati, Ohio, CareStar, Inc. is a recognized leader in long-term care case management and population health. With a mission to Improve Communities by Improving Lives, we proudly serve individuals across Ohio through compassionate, high-quality care coordination. We are currently seeking After Hours Coordinator to join our Quality Improvement program. This is a meaningful opportunity for professionals who are passionate about helping others live healthier, more independent lives. As a After Hours Coordinator, you’ll work directly with individuals to assess their needs, develop personalized care plans, and connect them with essential services and supports. You’ll be part of a mission-driven team that values your expertise, supports your growth, and empowers you to make a real difference in your community.

Key Responsibilities

• Answers incoming telephone calls and promptly utilizes CareStar’s electronic database and other resources to research information needed to appropriately process calls.
• Communicates with callers in courteous, respectful and professional manner.
• Logs each incoming and outgoing call on the appropriate form with the date, time, caller, type of call, information from call and the follow-up required.
• Responds to questions from consumers/applicants/others with informative and appropriate responses using resource materials provided, including consumer specific.
• Recognizes situations which must be referred to the on-call supervisor and/or treated as an emergency. Completes appropriate referrals and follow through in a timely manner with accurate and complete information. Timely submits report logs to CareStar office or alternate coordinators as required.
• Promptly contacts Supervisor, management staff or technology support per Department/CareStar policy and guidelines as well as contract requirements, regarding issues, including technology support, phone line issues, media requests, program requests, urgent situations etc.
• Participates in orientation, training, in-services and staff meetings to enhance knowledge and understanding of program information.
• Serves on work groups, community groups, committees, or other task forces and attends meetings as requested.
• Performs other projects and duties as assigned.

Minimum Qualifications

• High school graduate or GED equivalent.
• Minimum of one year (1) of clerical, receptionist or secretarial experience. Customer service experience in healthcare is preferred.
• Home internet access required.
• Knowledge of medical terminology.
• Home-based position requiring the employee to maintain access to CareStar incoming phone calls and the CareStar database to be responsive to incoming calls throughout the shift.
• Ability to maintain confidentiality and professional discretion, especially when working with HIPAA protected information, is required.
• Effective oral and written communication skills; Familiarity with suite of Microsoft Office programs.
• Valid driver’s license and car insurance as required by State law.

Why Join CareStar?

• Remote flexibility with meaningful community engagement
• Competitive salary based on experience and education
• Comprehensive benefits: Medical, dental, vision, life insurance
• 401(k) with a generous company match
• Paid time off + 10 paid holidays
• Employee Stock Ownership Plan (ESOP) – become a part-owner in the company
• Supportive, mission-driven culture focused on improving lives

Apply Today

Ready to make a difference? Visit https://www.carestar.com/about-carestar/careers/ to apply and learn more about joining our team.