SRE, Cloud Support & DevOps Engineer

Client seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team. In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base. You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation — ensuring high availability, performance, and security across multi-cloud environments.

Required Qualifications

• bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).

• 10+ years of hands-on experience as a VoIP Systems Engineer or equivalent role.

• Proven expertise with FreeSWITCH — configuration, dialplan design, and new deployment setup.

• Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration.

• Deep understanding of SIP and RTP protocols; experience with signaling flow analysis.

• Strong Linux system administration skills (RHEL/CentOS/Ubuntu).

• Hands-on experience with AWS, Azure, and/or Google Cloud Platform for cloud-hosted VoIP deployments.

• Working knowledge of Kubernetes (EKS, AKS, GKE).

• Proficiency with Wireshark and Tcpdump for network packet capture and analysis.

• Experience with Ansible and Jenkins for configuration management and CI/CD.

• Shell scripting proficiency for operational automation.

• Familiarity with MySQL and PostgreSQL databases.

• Experience configuring PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.

• Willingness to work outside core hours to address emergencies, including weekends. Preferred Qualifications

• AWS or Google Cloud Professional certification.

• Experience with RTPengine for media proxying in high-volume environments.

• Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.

• Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).

• Knowledge of FedRAMP compliance requirements as they pertain to voice infrastructure. • Experience deploying enterprise Dialer or IVR applications at scale.

Preferred Qualifications

• AWS or Google Cloud Professional certification.

• Experience with RTPengine for media proxying in high-volume environments.

• Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.

• Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).

• Knowledge of FedRAMP compliance requirements as they pertain to vo