100% REMOTE Health Insurance Exchange Call Center Key Personnel – Multiple Positions

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:
Tryfacta is seeking Health Insurance Exchange Call Center – Key Personnel for our client in Washington, DC 20005. These are temporary contract assignments supporting health insurance exchange contact-center operations. If you meet the qualifications listed below and are interested, please Apply Now!

Job Diva ID:
RFP/Solicitation: DOC844161
Position Title: Health Insurance Exchange Call Center – Key Personnel
Location: Washington, DC 20005 – Primarily Remote
Duration: Contract
Work Schedule: Monday–Friday; flexible coverage during open enrollment, including Saturdays and possible extended hours
Pay rate: Not specified

Positions Available:

• Program Manager – 1
• Call Center Manager – 1
• Trainer – 1
• Supervisor – 2
• Quality Assurance Analyst – 2

Responsibilities for this position include, but are not limited to:

• Manage and support health insurance exchange contact-center operations.
• Supervise CSR performance, productivity, escalations and service levels.
• Develop and deliver CSR training and maintain training materials.
• Evaluate calls, emails and web chats and support QA scorecards, calibration and reporting.
• Manage program activities, staffing, reporting and continuous improvement.

To be considered for this position, you should have:

• 5+ years of relevant experience; 7+ years for Program Manager.
• Health Insurance Exchange experience/content knowledge.
• Experience with ACA Marketplace, state/federal exchanges, healthcare or Medicaid strongly preferred.
• Relevant contact-center management, training, supervisory or QA experience based on position.
• At least one QA Analyst must be bilingual Spanish/English.
• Ability to support ET operating hours and occasional in-person meetings in Washington, DC.