Network Operations Engineer

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love - customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine. Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1million telecommunications services,operatestwo Tier1 voice providers inAustraliaand ownsfibreinfrastructure. Our culture is built on five values that guide everything we do: Don'tbe ordinary, be awesome Think BIG Nobullsh t Be good to people Have fun.

About the role

Due to an internal move, we're looking for a Network Operations Engineer to join our Network Operations Centre on a 24/7 rotating roster. In this critical role, you'll help ensure our network and key service platforms continue to perform reliably, keeping our customers connected to the people, services and moments that matter most. As part of our NOC, you'll help keep Aussie Broadband's network and critical service platforms performing reliably for our customers. You'll monitor network health, respond to incidents, support planned changes and maintenance, manage operational risks, and work closely with teams across the business to deliver a resilient, high quality digital experience.

What you'll be doing

• Monitoring network and systems events to proactively identify issues.
• Managing incidents through troubleshooting, escalation, stakeholder communication and post incident reviews.
• Supporting planned changes, maintenance and upgrades while managing risk to the network and customers.
• Identifying and treating problems proactively and reactively.
• Actioning service requests within agreed operational targets.
• Spotting risks and threats to network security and resiliency, then working cross functionally to resolve them.
• Creating and updating technical knowledge documents, including playbooks, work instructions and knowledge articles.
• Working with stakeholders across Engineering, Platforms, Provisioning, Products, Customer Support and other teams on incidents, changes, projects and new product rollouts.

What we're looking for

• Sound technical networking experience, ideally in an ISP or large enterprise environment.
• Strong understanding of networking protocols and technologies such as IPv4, IPv6, CG NAT, MPLS, IPSEC, Segment Routing, BGP, OSPF, IS IS, VLANs, EVPN, VXLAN, VRF, DNS, DHCP, PPPoE and RADIUS.
• Good active and passive network troubleshooting skills.
• Understanding of network design, service dependencies, ISP service platforms and operational support functions.
• Experience with monitoring, alerting and observability concepts including logs, metrics, dashboards and event correlation.
• Ability to perform basic fault triage across Linux and application based systems using established procedures and runbooks.
• Familiarity with virtualisation and containerisation technologies.
• Clear communication skills and the ability to share technical detail with the right stakeholders.
• A willingness to learn, adapt and contribute in a multi domain, 24x7x365 rotating roster environment.
• Relevant certifications such as Cisco CCNA, Juniper JNCIA, Fortinet NSE, ITIL4 or network security certifications.
• Experience with Cisco ASR9k, Cisco NCS, Juniper routers, Cisco Nexus switches, EVPN, Fortinet firewalls, Fortinet CG NAT or Corero DDoS Protection.
• Experience with tools such as LogicMonitor, Grafana, Jira or ServiceNow.
• Knowledge of routing protocols, MPLS technologies, peering, transit, content management and the NBN network.
• Experience with Linux operating systems, VMware, KVM, Docker or Kubernetes.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people." We also give back to the communities we serve through our Pledge1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government paid leave)
• Discounted internet up to the value of$109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Company Description

Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company's main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not for profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.