Senior Content Business Analyst

Location:

Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

About this role:

The Global Skills & Credentials organization is seeking a Senior Content Business Analyst to strengthen how we evaluate and improve the performance of our educational content. In this role, you’ll transform complex data into clear insights and strategic recommendations that inform executive decision-making and contribute directly to the growth and efficiency of our content portfolio. You’ll partner closely with finance, data science, data engineering, revenue operations, content strategy, and other cross-functional teams to analyze performance at both the individual course and portfolio levels. The best candidates are analytical, resourceful problem-solvers who can uncover meaningful trends, resolve complex data challenges, and communicate a compelling story that drives action.

About your skills:

• Business Analytics: Translating complex content, learner, operational, and financial data into actionable business insights and strategic recommendations.
• Performance Measurement: Developing and monitoring meaningful KPIs that accurately reflect content performance, learner engagement, and progress against company-level objectives.
• Executive Storytelling: Turning data and trends into polished, compelling presentations that enable cross-functional and executive audiences to make informed decisions.

What you’ll be doing:

• Use advanced content analytics to answer critical business questions and guide strategic decisions related to content performance, learner engagement, and portfolio growth.
• Develop, implement, and monitor detailed KPIs that accurately reflect the health and effectiveness of our courses, credentials, and programs in support of company-level OKRs.
• Investigate and resolve legacy data challenges to unlock new analyses, reporting capabilities, and deeper views of content performance.
• Partner closely with finance, content strategy, revenue operations, data science, data engineering, and other cross-functional teams to connect data insights with financial and operational priorities.
• Leverage generative AI tools to automate and improve data analysis processes, making reporting and insight generation more efficient and effective.
• Build polished presentations and clear storylines that explain trends, surface opportunities, and inspire action across large cross-functional teams and executive audiences.
• Manage multiple analytical initiatives in a dynamic, fast-paced environment while maintaining accuracy, clarity, and strong stakeholder alignment.

Qualifications:

• 5+ years of experience in business analysis, analytics, or a related discipline, preferably within a technology or education-focused environment.
• Proficiency with data analysis and visualization tools.
• Strong presentation and communication skills, with the ability to translate complex data into clear, actionable recommendations.
• Experience using generative AI technologies to improve or automate data analysis processes.
• Experience working cross-functionally with teams such as finance, strategy, operations, data science, or data engineering.
• Strong problem-solving skills and the ability to manage multiple projects and priorities simultaneously.
• Experience with business intelligence tools, Salesforce, spreadsheets, statistical software, and SQL.

• Experience in educational technology or a related field.
• Advanced degree in business, analytics, or a related field.

Coursera offers competitive pay and fair compensation practices across all regions. Job titles may span multiple career levels, and the targeted hiring base salary range for this role in Canada is $96,000-$120,000. Actual compensation will depend on factors such as experience, education, transferable skills, business needs, and location. This range may be adjusted over time and may include eligibility for variable pay, equity, and comprehensive benefits.